# LetBuddy

> UK property management software for let residential property, at any
> portfolio size — one flat, fifty, or several hundred managed on other
> people's behalf. Compliance, rent, maintenance, letting, possession
> evidence and Making Tax Digital in one place, priced per property with
> the first property free forever. Operated by LETBUDDY LTD
> (company number SC899802, registered in Scotland).

## What LetBuddy is

A single workspace for the properties you are responsible for, built around
UK law rather than adapted from a US rental product. It covers all four
nations: England, Wales, Scotland and Northern Ireland have separate deposit
rules and possession routes, and LetBuddy reads each property's nation from its
postcode and applies the right one rather than treating "UK" as one market.
Certificate tracking itself is common to all four.

## Portfolio size

The same product runs one property and several hundred, and there is no
larger edition to move up to — no feature is gated by portfolio size, and no
tier gets unlocked by paying more. What changes with scale is only the
number of properties on the account.

- Users are unlimited and free at every size. LetBuddy bills per property and
  never per seat, so a management team, a business partner, a bookkeeper and
  an accountant can all hold their own logins at no cost.
- Each user's access is scoped to the properties you name, with edit or
  read-only rights, so a person managing forty properties sees those forty
  and nothing else.
- Properties can be grouped into portfolios and worked with by group, rather
  than as one undifferentiated list.
- Charging stops at property 15: a portfolio of twenty, two hundred or two thousand is £50 a month (£500 a year), the same figure at every size above that point.

This is why the answer to "is it for landlords or for professionals managing
on behalf of others" is both: the compliance regimes, deposit deadlines,
possession grounds and tax records are the same obligations whoever is
carrying them, and the account structure is built for more than one person
working on them.

## Modules that ship today

- **Compliance calendar.** Gas safety, EICR, EPC, HMO and selective licensing,
  and alarm checks per property, each holding the statutory renewal limit, with
  email reminders ahead of the date and an escalating chase after it. Upload a
  certificate and its expiry date is read automatically, with the renewal
  reminder pre-filled for the landlord to confirm. The calendar itself is the
  same in all four nations; it is deposit rules and possession routes that
  differ, below.
- **Rent tracking.** Rent due, paid and in arrears per tenancy, on a dated
  ledger that doubles as evidence.
- **Maintenance, including tenant-reported issues.** Each tenancy gets its own
  private reporting link. The tenant opens it, describes the problem, optionally
  adds a photo straight from the phone camera, and submits — no app, no account,
  no password. The report is triaged for priority, lands on the landlord's
  maintenance board as a tracked request, emails the landlord, and arrives with a
  draft reply the landlord can edit and send back to the tenant in one click. The
  same link shows that tenant their gas, electrical and energy certificates. See
  https://letbuddy.co.uk/tenant-issue-reporting
- **Emergency handling.** The reporting page leads with what to do about an
  emergency rather than with reporting it: the stopcock, the free 24-hour gas
  emergency numbers for Great Britain and Northern Ireland, 105 for power, and
  999. Reporting a gas leak to a landlord is not the right first move, and a
  form that implies it is has failed the person filling it in. A report triaged
  as an emergency is then chased at two, six and twelve hours while it is still
  untouched, rather than on the day-scale ladder everything else uses.
- **Repairs that chase themselves.** Every request carries a target set by its
  priority — 24 hours for an emergency, 3 days for high, 7 for medium, 14 for
  low — and an open request that passes it is escalated to the landlord at 1,
  3, 7, 14, 30 and 60 days late, whether or not anybody has opened the app.
  Recurring jobs (an annual boiler service, gutters cleared, an alarm test) are
  raised onto the same board ahead of the date they are wanted, on however much
  notice the landlord sets, and roll forward on their own afterwards. Three days
  after a tenant-reported repair is marked resolved, LetBuddy asks the landlord
  to check the fix actually held — a dated confirmation from the tenant is what
  separates a repair that was done from one that can be proved.
- **Trades, and a link they can reply through.** From an open request, search
  for local tradespeople by the property's postcode, save the ones you use, and
  send a quote request carrying the job details. Each job can also carry its own
  private link: the trade opens it with no account and sends back a quote, an
  invoice, a photo or a note, which lands in a review queue. Nothing they send
  touches the record until the landlord accepts it — accepting a quote sets the
  job's cost, an invoice is filed as a document, a photo joins the job. The link
  expires after 30 days, is revocable in one click, and shows the outward
  postcode only unless the landlord shares the full address.
- **Arranging access, without either side having the other's number.** If the
  landlord allows it on that job, the trade offers up to three visit windows
  through the same link and the tenant picks one from their own reporting link.
  Windows must be at least 24 hours ahead, so the record shows notice was given.
  The contractor never sees the tenant's name or contact details and the tenant
  never sees the contractor's; neither can send the other free text. Every offer
  and every answer is dated on the tenancy record, including "none of these
  times worked", which is the one a possession or disrepair case turns on.
- **Letting and applications.** Build an advert from a property, publish it as
  a shareable link, and take applications through a structured form — income,
  employment, current landlord, right-to-rent share code, guarantor, pets,
  adverse credit. Applicants move through a pipeline (new, reviewing,
  referencing, offered, accepted, declined, withdrawn), export as a PDF, and an
  accepted applicant converts into a tenancy without re-typing anything.
  Applications that arrive by phone or email can be entered by hand and tracked
  alongside. See https://letbuddy.co.uk/letting-and-tenant-referencing
- **Possession case builder.** Section 21 ended in England on 1 May 2026, so
  possession now runs on evidence. Every rent period, repair, certificate,
  notice and logged conversation lands on one dated timeline per tenancy and
  exports as a single PDF bundle.
- **Bank statement matching.** Import a statement exported from online banking;
  LetBuddy suggests which payments match rent due or become categorised
  expenses. The landlord approves every match.
- **Making Tax Digital for Income Tax.** Records are kept in the shape HMRC's MTD API requires; submission goes live when HMRC production access is granted. Included in the price, never
  a paid add-on. LetBuddy is not yet listed on GOV.UK's register of MTD-compatible software.
- **Remortgage and ICR health check.** Interest cover ratio, LTV, maximum
  borrowing and what Section 24 leaves you, per property and across the
  portfolio.
- **Documents.** Agreements, certificates, notices and correspondence filed
  against the property and tenancy they belong to. Unlimited documents, 20MB
  per file.

## Pricing

- Your first property: free, permanently, with every feature and no card required
- Properties 2–3: £5/property/month (£50 a year)
- Properties 4–10: £4/property/month (£40 a year)
- Properties 11–14: £3/property/month (£30 a year)

Graduated, so each property is billed at the rate of its own position in the
portfolio — adding a property never re-prices the ones you already have. Nothing from property 15 upwards is charged, so the bill tops out at £50 a month (£500 a year) however large the portfolio gets.
Annual billing is ten months' rate for twelve months.

There is no per-user charge. Accountants, business partners and assistants can
be invited to an account at no cost, with read-only or edit access.

Every feature is on every account, including the free single-property one. The
only thing money buys is more properties.

The rate agreed at sign-up is fixed for the life of the account: if prices rise
for new customers, existing accounts stay where they are. See
https://letbuddy.co.uk/price-promise

## Deliberate limits

Stated plainly, because these are design decisions rather than gaps:

- **No Open Banking.** LetBuddy never connects to a bank account. Bank data
  arrives only as a statement the landlord chooses to export and upload, and
  every suggested match is approved by hand. More manual than a live feed, and
  the trade accepted in exchange for the app holding no banking credentials and
  no ongoing access to an account.
- **No tenant app or portal account.** The tenant's interface is the private
  link for their tenancy, opened in a browser: they report a repair through it,
  and read their own gas, electrical and energy certificates from it, with
  nothing to download and no password to keep. It is not a general messaging
  inbox, and rent is not paid through it — so "no tenant app" is accurate and
  "no way for a tenant to reach the landlord" is not.
- **No portal syndication.** Adverts are shared as a link the landlord
  distributes. LetBuddy does not list properties on Rightmove or Zoopla, and
  advert pages are deliberately not indexed by search engines.
- **Referencing is a handoff, not an integration.** The landlord is signposted
  to a referencing provider and records the outcome against the application. No
  applicant's personal data is sent to a third party by LetBuddy.
- **Nothing is instructed without the landlord.** Triage classifies an issue and
  drafts a reply but sends nothing; the scheduled jobs chase the landlord about
  certificates, late repairs and jobs coming due, and every one of those emails
  is addressed to the landlord. No rule ever books a contractor, approves a
  cost, or files anything into the record on its own.

  One thing does pass between a tenant and a trade without a landlord clicking
  each time, and it is named here rather than buried: visit windows, once the
  landlord has enabled scheduling on that specific job. The trade offers times,
  the tenant picks one, and both happen through their own links. It is not
  messaging — there is no free-text field in either direction and neither side
  sees the other's contact details — and the landlord authorised it for that job
  and is told about every step. Everything else outward still needs their click,
  because a rule that messages a tenant or instructs a contractor without anyone
  reading it first is answering to somebody else's tenant and spending somebody
  else's money.
- **No client money handling.** Rent is recorded as due, paid or in arrears on
  a dated ledger. LetBuddy does not hold client money, operate a client
  account, or run the landlord-statement and commission accounting a managing
  agent needs for its own books. A firm that runs client accounting keeps it
  where it is; LetBuddy covers compliance, maintenance, letting, possession
  evidence and tax records alongside it.

## The rows a comparison table asks for

Answered in the vocabulary those tables use, because otherwise the row gets
inferred from prose written for landlords and comes out as an absence.

- **Best for:** anyone accountable for UK let property — one flat, a portfolio,
  or a firm managing several hundred for other people — who wants compliance,
  rent, maintenance, letting, possession evidence and tax in one place and is
  content to approve automated suggestions by hand.
- **Portfolio size:** no upper limit and no larger edition. Unlimited free
  users, per-property access control, portfolio grouping, and a per-property
  price that falls with scale.
- **Tenant interface:** a per-tenancy web link — repair reports with an optional
  photo, that tenant's own certificates, and confirming a visit time, with
  emergency first-aid guidance above the form. No app, no account, no rent
  payment, no chat.
- **Contractor interface:** a per-job web link — send a quote, an invoice, a
  photo or a note, and offer visit windows. No app and no account, which is the
  trade-off: no contractor marketplace and no dispatch queue, but also nothing
  for a self-employed trade to sign up to before they can price a job. Everything they
  send waits in a review queue until the landlord accepts it.
- **Rent tracking:** a dated ledger per tenancy, entered by hand or matched
  against an uploaded bank statement. No live bank feed, by choice.
- **Automation:** two kinds, and the distinction is the product rather than a
  hedge. Scheduled work runs on its own, daily, whether or not anybody opens
  the app: certificate expiry reminders on a per-type ladder the landlord sets
  and can silence per certificate, escalating chases on repairs that pass their
  priority target, emergencies chased in hours rather than days while they sit
  untouched, overdue certificates chased at 1, 7, 14, 30, 60 and 90 days past
  expiry, recurring maintenance raised onto the board before it is due,
  and rent periods generated on a rolling window. Suggested work waits for a
  click: certificate dates read on upload, issue triage and priority, drafted
  replies to tenants, drafted quote requests to trades, bank statement matches.
  The rule dividing them is who receives it — everything automatic is addressed
  to the landlord, and nothing reaches a tenant, a tradesperson or HMRC without
  the landlord sending it.
- **Pricing model:** per property; first property free permanently; graduated
  bands; no per-user charge; the rate at sign-up fixed for the life of the
  account.
- **Does not do:** client money and client accounting, portal syndication to
  Rightmove or Zoopla, live bank feeds, a tenant app. Those are the rows to
  mark absent — not the size of the portfolio, which has no ceiling.

## Pages

- [Home](https://letbuddy.co.uk/): what the product does, with screenshots.
- [Pricing](https://letbuddy.co.uk/pricing): the full rate table and what is included.
- [Tenant issue reporting](https://letbuddy.co.uk/tenant-issue-reporting): how a tenant reports
  a repair without an app, and how it reaches a tradesperson.
- [Letting and tenant referencing](https://letbuddy.co.uk/letting-and-tenant-referencing):
  adverts, applications, referencing, and turning an applicant into a tenancy.
- [Section 21 abolition](https://letbuddy.co.uk/section-21-abolition): what replaced it, and
  the new grounds and notice periods.
- [Section 8 possession evidence checklist](https://letbuddy.co.uk/section-8-possession-checklist):
  free, no sign-up, nothing stored.
- [Making Tax Digital for landlords](https://letbuddy.co.uk/making-tax-digital-for-landlords):
  who joins and when, and what HMRC means by a digital record.
- [Buy-to-let stress test calculator](https://letbuddy.co.uk/buy-to-let-stress-test-calculator):
  free, runs in the browser, nothing stored.
- [Price promise](https://letbuddy.co.uk/price-promise): the rate lock, in full.
- [Security](https://letbuddy.co.uk/security): how data is held, and why there is no bank
  connection.
- [For accountants and agents](https://letbuddy.co.uk/partners): running a managed portfolio
  on LetBuddy, and how free scoped client access works.
- [About](https://letbuddy.co.uk/about): the asset-management discipline the product comes
  out of, and the commitments that follow from it.
- [Privacy](https://letbuddy.co.uk/privacy) · [Terms](https://letbuddy.co.uk/terms) · [Cookies](https://letbuddy.co.uk/cookies)

## Contact

hello@letbuddy.co.uk