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The private rented sector landlord ombudsman

The landlord ombudsman: compulsory, binding, coming

Every private landlord in England with assured or regulated tenancies will have to join, including those who use a managing agent.

A tabbed folder of documents stands on a desk under a warm lamp, with a mug of tea beside it.
A tabbed folder of documents stands on a desk under a warm lamp, with a mug of tea beside it.

Membership will be compulsory

Every private landlord in England with assured or regulated tenancies will have to join, including those who use a managing agent.

Its decisions bind you

It can require an apology, information, remedial action or compensation.

Not joining has a price

Councils can impose civil penalties of up to £7,000, and up to £40,000 or prosecution for continuing or repeated breaches.

Watch for the joining date

The government has said landlords will be given notice of the date they must sign up by.

Handle complaints in writing

The ombudsman looks at how you handled the tenant’s complaint first.

Keep the dated record

What was reported, when, and what you did.

Where it sits

From the government’s Guide to the Renters’ Rights Act. The ombudsman’s start date, fee and scope are for the government and the ombudsman to confirm; this page will change when they do. This is not legal advice.

LetBuddy keeps tenant reports, your replies and repair jobs as a dated case record you can export. It is not a redress scheme and does not join one for you.

Common questions

When do I have to join?

Not yet confirmed. The government has said landlords will be given notice of the date.

Will it cost anything?

The government expects a small annual fee per property, set by the ombudsman.

Can I complain to the ombudsman about a tenant?

No. Only tenants can bring complaints.

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